Manager

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Purpose of the job

To provide support and assistance to the Directors and Senior Managers in connection to the services provided by Ocorian Services Limited. This will involve managing a portfolio of clients. To take responsibility for the management and technical support of a team. To ensure adherence with Ocorian policy and procedure, smooth running of operation of the team under supervision and provide high quality service to Ocorian’s clients.

Main responsibilities

Client

• Ensure that staff within the team provides world class fund administration and other clients by adhering to set Administrative processes in line with internal and regulatory policies and procedures.
• Ensure that queries from clients are responded promptly and according to the defined time frame.
• Provide appropriate solutions to all clients matters.
• Ensure that the team is educated on the client business in order to have a better understanding of the clients’ needs.
• Take an active role in projects within the team to enhance the client delivery and increase efficiency of the business.

People

• Motivate and engage employees through effective communication and manage their career expectations.
• Set and monitor KPIs of team members.
• Identify training needs and opportunities within the team in view of up-skilling the team members.
• In addition, Managers will take an active role in recruitment, annual staff appraisals, managing absence and with support and guidance from HR, handle disciplinary and performance issues.
• Keep abreast of best practices and updates within the global sector and/or related field and ensure proper dissemination of same to the team. 
• Ensure that the team updates the compliance dashboard in a timely manner.

Financial

• Participate actively in the achievement of the financial objectives of the Cell and of the Client’s line of Service.
• Ensure that billings are done as per the monthly plan.
• Monitor team members’ timesheet, WIP, efficiency, recoverability and debtors in view of achieving the financial objectives and work efficiency.

Operational

• Take responsibility for an allocated portfolio of clients.
• To set and manage the deadlines of the portfolio of clients in accordance with the agreed calendar defined by statutory deadlines.
• Ensure that the overall quality of day to day administration for clients entities are up to required standards.
• Ensure timely proper maintenance of the client’s records at all times.
• Review the work of, provide guidance and constructive feedback to the team.
• Liaise with the appointed Auditors, as and when required, to complete the audit of financial statements in accordance with defined timetables.
• Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing.
• Monitor and control the workload of the team.
• Ensure that Ocorian policy and procedures are adhered to.
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team.
• Participate in and contribute to management meetings and implement decisions taken or carry out any function/activity reasonable required by the Directors or Span of Control Committee.
• Carry out any function/activity required by the Management team or Directors from time to time.

Qualifications

• ICSA/ ICAEW/STEP/TEP fully qualified.
• A post graduate study is desirable.
• Finance Industry and or global service industry experience within or with exposure to Institutional environment is desirable.

Knowledge, skills & experience

• At least 7 years of working experience in global funds/corporate/alternative investment/private client services;
• Proven experience in the regulatory framework in the global business industry in Mauritius;
• Proven experience in managing a portfolio of global funds/corporate/alternative investment/private client entities;
• Proven experience in revenue and debtors management on client entities;
• At least 3 years’ experience in the management of a team of staff in the global business / financial services industry in Mauritius;
• Strong IT skills; and
• Strong time management, interpersonal and organisational

Competencies

• Ability to lead, motivate, listen and coach staff under supervision.
• Excellent interpersonal skills and the ability to communicate effectively with clients, colleagues and any other stakeholders
• Strong Time Management and organisational skills (able to work using own initiative, control own work load and prioritise matters as appropriate).
• Ability to work methodically and accurately.
• A solution driven attitude to problems.
• Ability to work using own initiative and make decisions within corporate policies.
• Excellent team player.
• Ability to manage change with a positive impact.
• Excellent negotiation skills.
• Ability to have a holistic approach in decision making process.
• Excellent knowledge of industry, competitors and latest market trends.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.