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Investor Services

Efficient onboarding and transfer agency services, shaped around the needs of your investors.

Digital onboarding and transfer agency services

Ocorian investor services’ team provide onboarding and transfer agency services to a wide variety of fund structures and alternative asset classes.

We help overcome the challenges of manually on-boarding investors into funds, updating records and communicating on transactions. 

From fundraising and investor onboarding, processing capital transactions to issuing investor reporting, our systems and processes are built around maximising efficiencies and accuracy in all of our dealings with your investors.

We offer a fully digitised, investor onboarding and reporting experience throughout the end to end investor lifecycle to deliver a seamless experience to both investor and general partner.

Our investor services team can help you

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  • Communicate effectively with investors

    We take care of all investor correspondence across the fund‘s lifecycle so they have all the information they need.

  • Protect data

    Our streamlined processes with integrated workflows and multiple layers of defence ensure the highest levels of data quality, control and accessibility of your investor data.

  • Securely access information

    Access investor information, fund documentation and capital call notices securely through our real-time investor platforms.

  • Remain compliant

    We proactively monitor local and global regulatory requirements to ensure your investor related operations stay compliant.

Our investor services

We take care of investor onboarding and perform AML/KYC checks, as well as ongoing monitoring in accordance with regulatory requirements.

  • Anti-money laundering (AML) screening for new investors
  • Investor compliance with AML regulations
  • Maintenance of investor registers

 

We manage all correspondence and query handling between the investor and clients.

We manage all investor registers and investor information.

This includes payment of redemptions, distributions and dividend payments and monitoring of fund bank accounts for the receipt of subscription monies or proceeds from capital calls.

We will:

  • Receive, reconcile, process subscriptions and redemptions
  • Process transfer of interests
  • Process capital calls and distributions for the fund
  • Capture and track investor capital activity and maintain partners' capital accounts
  • Process investor transfers

Including FATCA and CRS reporting.

We provide investor reporting such as statements and call notices in accordance with the fund documents and side letter provisions.

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Digitised investor onboarding and reporting

We offer digitised investor onboarding to provide a secure way to conduct KYC and effective way of communication with investors through the fund’s lifecycle.

  • Fast and efficient investor onboarding: Onboard investors from any jurisdiction via a single, secure online platform.
  • Secure KYC/AML compliance: Manage investor KYC/AML at scale across multiple fund jurisdictions; users can upload and sign documentation simply and securely; and investor KYC/AML profiles can be reused across multiple private fund subscriptions. 
  • Digitised documentation: Subscription documents are pre-mapped, pre-populated, and executed with digital signatures. 
  • Real-time capital calls and reporting: Capital notices are made available for the investor to respond to in the platform and investors have access to transparent, real-time fund and portfolio-level performance metrics and reports, helping them to make better-informed investment decisions.  
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Why Ocorian?

  • Investor services expertise

    Our investor services teams, based in Ireland and Luxembourg, are comprised of professionals with strong alternative assets and compliance expertise who understand the needs of investors across the fund lifecycle.

    Investor services expertise

  • Cloud-based investor portal

    We provide secure, real-time access to fund documentation, notices and reporting through investor platforms such as Goji and Investor Café.

    Cloud-based investor portal

  • Market-leading technology

    Our scalable technology platform, eFront, integrates end-to-end processes across all aspects of accounting, administration and investor services. 

    Market-leading technology

What you say

What you say

  • "What sets Ocorian apart from the competition are the people; not only are they efficient and demonstrate a strong desire and willingness to get the job done, but more importantly, they understand real estate and provide a great service at every level across the organisation."

    Cromwell Property Group

Let’s talk

Contact us and a member of our team will be in touch. 

If you would like to speak to someone in regards to media please email: [email protected]

For career information and job applications please visit our careers page