Investor Services Manager

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

Purpose of the Job  

The successful candidate will report into the Head of Investor Services, Luxembourg. The description of key responsibilities and tasks below is for guidance only and is subject as the role develops.  

Main Responsibilities 

• Be an integral part of the Investor Services Team coordinating client service, taking responsibility for assigned deadline management and the overall quality of deliverables to support Ocorian’s ever-growing and diversified international client base. 
• Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.  
• Ensure operational excellence, execute process-based approach in operations, ensure daily dealings stay documented and compliant with TOM and ISAE3402 
• Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation.  
• Proactively support TA Sr Officers and Officers in their day-to-day administrative tasks and aid with the more technical and complex administration queries. 

Tasks (What does the role entail on a Day-to-Day basis) 

Client Service: 

• Develop a high level of understanding of clients’ organisations; actively manage clients’ expectations in line with the client service agreements. 
• Take responsibility to ensure the service delivery & client relationship management is consistently met or exceeded. Ensure team continues to adopt a proactive rather than a reactive approach to initiatives & client needs. 
• Manage client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service. 
• Maintain relations with stakeholders – Clients, RC, RR, Auditors, Investors, Legal Counsel. Receive and respond to internal queries from other teams within Ocorian 

BAU:  

• Assist with the day-to-day delivery of the transfer agent function. 
• Ensure mandatory data set is adhered to when setting up investors in eFront  
• Plan and Coordinate Investor Drawdown/Distribution work in context of fund lifecycle 
• Ensure appropriate handling of fund manager and investor calls and queries. 
• Prepare and/or review all activity within stated Service Level Agreements, produce KPIs as required 
• Coordinate the annual FATCA/CRS process, including data extraction, maintenance, generation of investor notifications and liaison with the Regulatory Reporting team 
• Produce various Management Information Summaries and statistics required by stakeholders within and outside of Ocorian. 
• Ownership, management, and development of strong and open client relationships. 
• Ensure the team and departmental procedures are operationally sound with an emphasis on risk reduction and compliance. 
• Manage resources to ensure all queries and tasks are resolved in a timely manner. 
• Work as an effective team member with other internal providers to meet our key deliverables. 
• Mentor, coach and support team members through leadership, motivation, and energy.

Knowledge, Skills and Exeprience

• Bachelor’s degree (or equivalent) in field relevant to fund services and corporate administration 
• A minimum of 6 years’ experience of working within the Fund Administration sector, with a focus on private equity and closed ended fund structures. Competent in Excel and Microsoft Office 
• Proven track record managing staff within and outside of formal reporting lines 
• Ability to search, aggregate, present information as required 
• Excellent written and verbal communication skills in English 
• Methodical organised approach and attention to detail 
• Professionalism 
• Ability to work as part of a team 
• Ability to work under pressure meeting challenging deadlines.  
• Flexible approach and attitude to work 

#LI-JM1

#LI-Hybrid

All staff are expected to embody our three core values.  These values underpin everything that we do and reflect the skills and behaviours we all need to be successful. 

• We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
• We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.

• Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status