Senior Officer - Client Onboarding

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary 
• We are globally hybrid (please check the specifics for this role during interview process)
• Flexible working hours 
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Purpose of the Job

Provide onboarding services to a varied portfolio of clients for which Ocorian provides services to / intends to service, under the supervision of the Manager and / or Unit Head in accordance with the Mauritius regulations and in strict adherence to the procedures and processes of Ocorian.

Main Responsibilities

• Assist the Client Onboarding Manager and Client Onboarding Team in the onboarding of new clients;
• Be able to work independently and analyse all types of Client Onboarding work being undertaken, from preliminary onboarding, approval by the client acceptance committee and registration and licensing with the authorities;
• Actively engage with clients being onboarded as well as with the Client Services Team to ensure an excellent first client experience;
• Maintain high quality operating standards, procedures/best practices and quality controls;
• Work towards predefined timeframes for onboarding of clients;
• Work in accordance with the Compliance and AML/CFT policies to ensure that all KYC/CDD, client onboarding questionnaire and all other documentations are in place prior to the client acceptance process;
• Ensure the prompt and effective handing over between the client services teams and the clients once the client entity has been set-up / incorporated and licensed;
• Undertake discussions and exchanges with banks for opening of bank accounts for new clients and ensure preliminary onboarding has been completed;
• Coach team members for onboarding matters and review work from time to time for lower level colleagues in the team
• Ensure Files and Internal Databases are updated at all times.

#LI-EM1

#LI-Hybrid

• A first degree in Law, Management, Finance or related field; and
• ICSA or ACCA or any professional qualification related to the Global or financial sector would be an advantage.

Knowledge/Skills/Experience

• Have a minimum of 4 years of working experience in the financial services sector.
• Knowledge of financial services legal and regulatory requirements;
• Knowledge of various structures and licenses in the financial services sector (GBL, Funds, Trusts, special activity licenses etc)
• Knowledge of platforms used by authorities and institutions in relation to incorporation and licensing of new clients;
• Microsoft Office Proficiency;
• Fluent in French and English;
• Good communication skills;
• Ability to work to tight deadlines under pressure, while maintaining close attention to detail;
• Excellent team player

Competencies

• Communication;
• Coaching
• Interpersonal Relationship;
• Problem Solving & Analysis;
• Coping with Pressure and Setbacks; and
• Learning & Researching.

Our Values

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.