Investor Services Administrator

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary  
• Private Pension Plan 
• Private medical insurance 
• Annual Salary Review

Purpose of the Job
Ocorian investor services’ team provide onboarding and transfer agency services to a wide variety of fund structures and alternative asset classes. We help overcome the challenges of manually on-boarding investors into funds, updating records and communicating on transactions. From fundraising and investor onboarding, processing capital transactions to issuing investor reporting, our systems and processes are built around maximising efficiencies and accuracy in all of our dealings with your investors. We offer a fully digitised, investor onboarding and reporting experience throughout the end to end investor lifecycle to deliver a seamless experience to both investor and general partner. 

This is a position requiring an ability to complete administrative assignments, with a specific focus on Investor Services related tasks, to a consistently high standard, within agreed timescales.  The post holder will have demonstrated an enthusiasm to develop their understanding of company administration, offshore products, services, legislation and regulatory issues. They will be seeking to expand their knowledge by means of formal study and on-the-job learning. 

Main Responsibilities 

• Completion of checklist and strict adherence to Policies and Procedures in relation to Investor and client activities. 
• To deal with day-to-day administration tasks relating to Investors, such as contact detail updates on systems. 
• Contact potential investors for Client Due Diligence (CDD) documentation. 
• Liaise with the specialist CDD team in respect of completing the CDD process in an efficient and timely manner.  
• To develop business like relationships with intermediaries and clients with whom the post holder comes in to regular contact, and to demonstrate a willingness to apply high standards of client care to all dealings with intermediaries or clients. To gain an understanding of KYC policies and procedures in order to ensure absolute compliance with KYC procedures in order to maintain knowledge of the client business. 
• To develop a basic grasp of money laundering and regulatory issues. 
• Contact potential investors for Client Due Diligence (CDD) documentation. 
• Liaise with the specialist CDD team in respect of completing the CDD process in an efficient and timely manner.  
• To build a strong foundation in the operation of our Fund Investor Administration systems, including eFront but including other systems. 
• Prepare Investor Fund Operations and related Investor Notices, principally in respect of Capital Calls/Drawdowns. Distributions/Dividends and Investor reporting. 
• To deal with day-to-day administration tasks assigned to the post holder by other members of the Team.  
• To develop a basic understanding of the mechanics of company administration, and the main identifying features of companies.  
• To ensure workload is completed to a standard acceptable to the Senior Client Manager, and within agreed timescales. To achieve objectives set both by senior members of staff and during the appraisal process. 
• To give open and constructive feedback on delegated tasks and build relationships with other team members. 
• And any other such duties that might be reasonably required for this role.

• The post holder will hold either A-Level’s, a degree or equivalent qualifications and have a willingness to study for a relevant professional qualification. The post holder will also have the ability to readily assimilate and apply technical information. 
• A minimum of 12 month experience in Fund Administration or related administration services. 
• Working towards a relevant professional qualification, or willingness to commence study (e.g. ICSA, STEP, CIB, ACCA) 
• Good organisational and time management skills, applied to a basic knowledge of the mechanics of company and trust administration. An ability to take responsibility for the completion of work within the engagement while staying alert to potential issues that need disclosing to their Manager. 
• Professional manner, demonstrating good interpersonal skills and the ability to respond to clients’ needs. Also an ability to communicate efficiently and in a manner suitable to the client or intermediary being addressed. 
• Diligence and care in all aspects of the job, and the willingness to check understanding of delegated tasks through questioning. 
• An interest in financial services, and a genuine desire to learn how these can be used as tools for adding value to a client’s business. 
• A positive approach, demonstrating enthusiasm and the desire to take on responsibility. A willingness to get involved in team issues and events. 
• To supports the Company’s goals and demonstrate the confidence to contribute ideas. 
• To manage own workloads and priorities and to work to specific deadlines as agreed to with the team member responsible for the client. 
• To produce work with a high level of accuracy and attention to detail. 
• To ensure the achievement of a minimum of 25 hours per year relevant CPD (a maximum of 5 of which may be relevant reading). CPD is a compulsory requirement for all trust company business employees. 
• To ensure that CPD records are maintained and updated regularly and are accounted to HR on a regular basis. 

All staff are expected to embody our three core values.  These values underpin everything that we do and reflect the skills and behaviours we all need to be successful. 

• We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
• We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.

• Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status