Senior Associate - Investor Services

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

The successful candidate will report into the Manager or Senior Manager of Investor Services. The incumbent will work collaboratively and pro-actively within the established Global Funds team in Guernsey. The Company intends to provide the full range of fund administration and accounting services, predominately to closed ended and limited liquidity fund structures.

The description of key responsibilities and tasks below is for guidance only and is subject as the role develops.

Main responsibilities

• Be an integral part of the Investor Services Team coordinating client service, taking responsibility for assigned deadlines and the overall quality of deliverables to support Ocorian’s ever-growing and diversified international client base.
• Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.
• Assist with ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation.
• To support the administration of a portfolio of Fund structures and other entities to ensure all investor services related activities fall within the guidelines/stipulations of the statutory or governing documents.
• Ensure that Ocorian policy and procedures are adhered to.

Tasks (what does the role entail on a day-to-day basis)

Client service:

• Develop an understanding of clients’ organisations; understand clients’ expectations in line with the client service agreements.
• Help ensure the service delivery is consistently met or exceeded.
• Help the team Manager with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service.

BAU:

• Assist with the day to day delivery of the operational and investor servicing function.
• Assist in the completion of investor onboarding as part of the wider client onboarding and transition process.
• Assist with new investor onboarding.
• Prepare or review CDD packs on simplified, standard and/or high-risk investors/structures.
• Prepare or review investors as part of a trigger event or periodic review.
• Process or review Fund Sub-Closes on core systems.
• Prepare or review investor capital call and distributions, including the review of investor notices.
• Prepare and/or review periodic bank account and cash reconciliations.
• Ensure appropriate handling of fund manager and investor calls and queries.
• Prepare all relevant activity within stated Service Level Agreements.
• Liaise with the KYC and Investor and On-Boarding Manager, FATCA/CRS and Compliance teams as required for guidance, advice and sign off.
• Assist as required in the implementation of projects related to Investor Services as and when required. Feed into the implementation of operation automation projects.
• Assist the Manager to ensure that all queries and tasks are resolved in a timely manner.
• Work as an effective team member with other internal providers to meet our key deliverables.

#LI-JM1
#LI-Hybrid

• A minimum of 3 years’ experience of working within the Fund Administration sector, with a focus on private equity and closed ended fund structures.
• A good working knowledge of AML and FATCA/CRS regulations.
• Demonstrable ability in on-boarding clients, funds and investors.
• Effective communication skills.
• Team Player.
• Good organisation skills.
• Flexible approach and attitude to work.
• Good attention to detail.
• A good understanding of Corporate Governance.
• Microsoft Office skills with focus on Excel skills.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.