Quality & Continuous Improvement Manager

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary 
• We are globally hybrid (please check the specifics for this role during interview process)
• Flexible working hours 
• Private Pension Plan 
• Private medical insurance 
• Employee recognition program and spot bonuses

Conduct the following within prescribed deadlines:

• To ensure the effective implementation and execution of the Continuous Improvement (CI) Program by collaborating with teams to embed a culture of continuous improvement and operational excellence

• To identify, prioritize, facilitate or deliver process improvement initiatives to drive operational excellence and enhance business performance, applying Lean, Six Sigma, and Kaizen methodologies

• Leverage automation and digital tools to enhance scalability and efficiency of CI initiatives through technology-driven solutions

• Maintain existing quality management framework as per ISO 9001 standard to ensure processes meet established standards and customer experience.
• Track and report on CI metrics, cost savings, and performance improvements to ensure transparency, accountability, and data-driven decision-making across initiatives

• Apply project management best practices to develop and maintain comprehensive project documentation, including detailed plans, progress trackers, dashboards, and status reports to support effective execution and stakeholder communication

• Provide coaching and training on CI tools and project management best practices to build internal capability and foster a culture of ownership and innovation at all levels

• To coordinate transfer of work from other locations, by following a standard transition toolkit and managing local and global stakeholder expectations to ensure smooth transition

• Manage and oversee team deliverables, ensuring timely execution, quality outcomes, and alignment with strategic objectives

• To undertake any ad hoc duties as may be required

Other Responsibilities

• Be aware of risk exposure and promptly escalate issues arising to members of the Management team

• Protect the confidentiality, integrity and availability of all information on Ocorian, its clients and employees at all times to safeguard the professional reputation of Ocorian, its employees and its clients.

• Comply with all information security policies, procedures and guidelines in place at Ocorian to ensure information security.

• Bachelor’s degree in management, finance or related degree
• 8-10 years work experience, including a minimum of 3 years in the financial services sector engaging with global stakeholders, alongside at least 3 years of proven experience in continuous improvement, operational excellence, and project management roles
• Minimum 3 years’ experience in a supervisory role
• Proven knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen. Lean Six Sigma Green Belt certification preferred
• Professional certifications in project management, ISO 9001standard and business continuity would be an advantage
• Strong command of Excel, PowerPoint and Visio
• Proven experience in Automation and Digital Transformation and knowledge of emerging technologies (AI/ML)
• Proven experience in collaborating effectively with Operations and Technology departments
• Proven knowledge and experience in data analysis, management information & reporting, with problem solving skills.
• Proven people management and performance management experience
• Strategic Vision /Big Picture Thinking - Is able to explain the strategic intent behind the vision and build enthusiasm around a shared vision within the organisation
• Critical Thinking & Decision-Making – Shows insight and sound analytical skills in understanding and interpreting complex issues and takes responsibility for action
• Innovation & Change – Is innovative and entrepreneurial in his/her general outlook; is always on the lookout for ways and means of improving the way things are done
• Result-Focus – Takes on, and delivers on particularly tough challenges that require determination and resilience
• Excellent communication and stakeholder management abilities.

Our Values

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.