Senior Manager - Global File Review

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You

• Competitive salary
• We are globally hybrid with 2 days in office (please check the specifics for this role during interview process)
• Flexible working hours
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Main Responsibilities

Ensuring world class client service delivery

• Responsible for the accuracy, excellence of service and the timeliness of the deliverables within the Global File Review team.
• Provide support to build a strong service delivery relationship with each employee and stakeholders across all jurisdictions and ensure that adequate and qualified staff members are always available to handle service matters.
• Hold regular business/ service meetings, ensuring delivery of pre-agreed quality and quantity of services.
• Act as a first point of escalation to resolve service issues and problems.
• Manage escalations - review and approve escalated cases by the team, collaborating with other Ocorian stakeholders (both within the Global File Review team, and jurisdictions) as required to ensure a coordinated approach to AML/CFT compliance.

Enhancing Operational Excellence

• Develops and ensures implementation of the strategies for service delivery in relation to Global File Review.
• Understand the Global File Review and Data Management process and be able to provide quality assurance at all times.
• Provide assistance for the transition of the file review and data management service from abroad to Mauritius within given deadlines.
• Assist in the management of the end-to-end delivery of the process pro-actively, which includes:

- Manage the day-to-day operational process and planning of file review and data quality alignment (DQA) cases.

- Establish clear and measurable goals and targets for the Global File Review team, such as number of file reviews to be completed, the accuracy rate of reviews, and the timeliness of reporting.

- Monitor the performance of the File Review team against established goals and targets on an ongoing basis. Track key performance indicators (KPIs) such as efficiency, quality, and compliance with relevant deadlines.

- Ensure timely completion of review, DQA, sign off.

- Escalation where necessary to ensure no unnecessary delays.

• Ensure that all appropriate mitigation and performance improvement measures are in place and organize all regular tasks to support the delivery route.
• Provide clear recommendations and reasoning solutions to help improve the process workflow and develop understanding of programme approaches and their complexities.
• Assist in the preparation of regular reports that summarise the team's performance and status of reviews for management and other Ocorian stakeholders.
• Assist in driving the automation and process improvement.

People and Culture

• Motivate and coach staff members and ensure they are fully engaged in their work.
• Develop the skills and capabilities of direct reports to enable them to achieve performance and productivity targets.
• Monitor the performance of the File Review team against established goals and targets on an ongoing basis. Track key performance indicators (KPIs) such as efficiency, quality, and compliance with relevant deadlines.
• Provide feedback to the file review team to help them improve their skills and knowledge - this may include identifying areas for improvement, offering guidance on best practices, and recommending / providing additional training as needed.
• Lead by example in establishing a delivery excellence culture.

#LI-EM1

#LI-Hybrid

• Degree in Law, Management, Finance or related field.

Knowledge, Skills and Experience

• Have a minimum of 8 years of relevant working experience, with at least 4 years in a senior role which involves supervising a team of junior and senior staff.
• Professional qualification in Compliance related field will be an advantage.
• Proven experience in managing and leading high performing teams to deliver complex work to high standards.
• Thorough understanding of the financial services and global business with experience in compliance activity and the passion to maintain hands on involvement in completion of tasks and leadership of teams.
• Ability to use technology to drive change and process improvement.
• Excellent operations management skills to track KPI and ensure SLAs are met.
• Excellent client relationship skills to manage key stakeholders pro-actively.

Competencies

• Attention to details
• Able to handle complexity without losing effectiveness
• Excellent interpersonal and communication skills
• Effective influencing skills to enable push back on demands, communicate timelines and requirements
• Ability to work under pressure and meet the deadlines and targets set
• Excellent proven problem-solving skills and ability to take decisions within corporate policies.
• Good time management and adaptability
• Detail and delivery oriented
• Flexible, energetic and enthusiastic

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status