Manager – IT Operations

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Salary
USD 95,000 -120,000 p.a. 

Purpose of the job

The Manager - IT Operations primary responsibility is to oversee the effective operation of all aspects of the Group’s US, Caribbean and Bermuda (the America’s) based delivery teams and ensure they align with and support the Group’s objectives in line with our plans and budgets.

The role will work with the Head of Service Delivery and other senior IT Management to prepare and plan the IT operations for the Group and will be responsible for the delivery through the relevant people and technologies. The role will work closely with key decision makers in the Group to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organisation.

Main responsibilities

• Provide leadership and oversight of the IT Operational team in the America’s, including business requirements, project planning, and organising and negotiating the allocation of resources.
• Maintain SLAs and deliver excellent customer service across the region.
• Oversee the effective operation of the Group’s Information Technology platform and ensure it aligns with and supports the Group’s objectives
• Be responsible for the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Ensure high availability and performance of IT infrastructure and business critical applications / systems, with robust reporting to track performance metrics.
• Identify and implement process improvements, automation opportunities and operational efficiencies
• Business Partner for the Americas, managing reporting requirements to continually look for ways to enhance and improve the service being delivered.
• Building and maintaining collaborative relationships, acting as the escalation point ensuring prompt resolution of issues.
• Develop and review budgets for the region and ensure they comply with stated goals, guidelines, and objectives. Monitor and regularly report on budget spend to ensure operating costs are within expectations.
• Define and communicate project milestones and resource allocation to department leads, support staff, and end users.
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Lead negotiations and administration of vendor contracts, outsourced services, and consultant agreements to support operational requirements
• Maintain ISO standards by producing reports, providing evidence, and participating in ISO Audits
• Develop business case justifications and cost/benefit analysis for IT spending and initiatives.
• Report on IT support services ensuring adherence to the IT department’s service level agreements.
• Implement all relevant IT policies and procedures, including those for architecture, patching, monitoring, disaster recovery, standards, purchasing, and service provision.
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions for the relevant teams.
• Implement and maintain appropriate communications with all staff in the group regarding IT activities as appropriate.
• Keep current with the latest technologies.
• And any other such duties that might be reasonably required for this role.

#LI-JM1

#LI-Hybrid

• Extensive experience managing an IT operation preferably in a financial services firm.
• Good understanding and technical knowledge of current network and PC operating systems, hardware, applications, protocols, and standards, including: Microsoft Active Directory, server virtualisation, thin client technologies, fund systems, Financial Management Systems, Document Management Systems and networking.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Able to quickly understand, diagnose and assist with service impacting issues.
• Demonstrated ability to apply IT in solving business problems.
• Strong focus on Continual Service Improvement and the ability to innovate with other areas of the Group to improve the service provided to users.
• Strong leadership skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into IT issues and products.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, proactive and attentive to detail.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative multi-jurisdictional environment.
• Demonstrates understanding of security and the role that it plays in todays
• A willingness to support the future growth and success of the Group

Our Values

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.