Manager - Global File Review

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You

• Competitive salary
• We are globally hybrid with 2 days in office (please check the specifics for this role during interview process)
• Flexible working hours
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Purpose of the Job

Compliance and data quality are at the core of Ocorian’s commitment, and the holder of this role will co-lead in the transformation in how and how well this commitment is achieved. The holder of this role will work with the Head of Global File Reviews to lead development and expansion of the Mauritius global file review and data management team to create a global centre of excellence to drive the global quality of file reviews, data quality and to improve the compliance outcomes.

They will interact with all levels across the organisation to transform the Ocorian file review landscape and achievement of the project and business as usual objectives. The role holder will plan and organise file review and data management work and take a lead in stakeholder communication.

This role involves actively managing and coaching a team, implement and monitor a performance culture, daily work planning and actively liaising internationally with jurisdictional client administrators, directors and service line representatives, to ensure the timely delivery of an appropriate output, in accordance with each of the programme deadlines.

The role also includes managing client communication that involves both direct and indirect interactions with clients either directly or in collaboration with the relevant client teams. 

Main Responsibilities

Ensuring world class client service delivery:

• Responsible for the accuracy, excellence of service and the timeliness of all deliverables within the global file review team.
• Build a strong service delivery relationship with each employee and stakeholder and ensure that adequate and qualified staff members are always available to handle service matters.
• Together with the Head of Global File Reviews, hold regular (weekly and/or) business / service meetings, ensuring delivery of pre-agreed quality and quantity of services.
• Act as a first point of escalation to resolve service issues and problems.

Enhancing Operational Excellence:

• Own the global file review and data management process and be able to provide quality assurance at all times.
• Provide assistance for the transition of the file review and data management service from abroad to Mauritius within given deadlines.
• Manage pro-actively the end-to-end delivery of complex global file review and remediation process, which includes:
• Manage the day-to-day operational process and planning of file review and remediation cases
• Ensure timely completion of review, remediation, sign off
• Escalation where necessary to ensure no unnecessary delays
• The role will drive delivery of key activities and lead coordination of processes to deliver the MI information to stakeholders and the team.
• Ensure that all appropriate mitigation and performance improvement measures are in place and organize all regular tasks to support the delivery route.
• Provide clear recommendations and reasoning solutions to help improve the process workflow and develop understanding of programme approaches and their complexities.
• Ensure the team gradually solves any file review and data management backlogs (if any).

People and Culture:

• Act as a leader to motivate and coach staff members and ensure they are fully engaged in their work.
• Train and impart knowledge to staff members on all tasks and processes.
• Carry out performance appraisal and monitoring and provide feedback to staff members as and when required.
• Live the values of the company and ensure that staff members are abiding to these values.

#LI-EM1

#LI-Hybrid

• Degree holder in Law/Management/ Finance.
• Professional qualification is desirable (e.g., ICSA, ICA or ACAMS).

Knowledge, Skills and Experience

• Have a minimum of 8 years of relevant working experience, with at least 5 years of experience in managing/leading a substantial team
• Proven experience in managing and leading high performing teams to deliver complex work to high standards
• Experience in compliance activity with the passion to maintain hands on involvement in completion of tasks and leadership of teams
• Able to use technology to drive change and process improvement
• Literate in Excel (vlookups, filtering, pivot tables)
• Strong project planning and delivery – model timelines

Competencies

• Able to handle complexity without losing effectiveness
• Excellent interpersonal and communication skills
• Effective influencing skills to enable push back on demands, communicate timelines and requirements
• Ability to work under pressure and meet the deadlines and targets set
• Excellent proven problem solving skills
• Good time management and adaptability
• Detail and delivery oriented

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status