Head of HR Americas

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

PLEASE NOTE. We are a hybrid organisation but the successful candidate will be expected to work from this location -  1 North LaSalle Street, Ste 2015, Oak Brook, IL 60602

Purpose of the job

Reporting to the HR Director of Service Lines and HR Director of Countries and Functions, this role has a strong regional operational focus, optimising resources and the HR service across all offices. ​

Main Responsibilities

• Working with the HRD of Countries & Functions to ensure transformation, talent pipeline and M&A is delivered and value optimised.
• Working with the local country heads to ensure effective resourcing to deliver client services, by optimising onboard, reducing attrition and absence and ensuring root cause analysis is conducted for leavers.
• Responsible for comprehensive HR support for managers and employees, easy to access policies and procedures for the region and ensuring managers are effective in supporting their colleagues.
• Working with manager to ensuring employment relations are dealt with according to legislation, in a timely and efficient manner. Discussing people challenges and ensuring managers are aware of the correct process.
• Provide labor law knowledge and expertise, ensuring compliance and best practice.
• Question and challenge managers to get to the root of people and business issues, using evidence and data (attrition, absence and utilisation etc) identify people priorities and develop solutions.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Champion performance management to increase management expertise and realisation.
• Adopt a strong coaching approach to work with stakeholders.
• Act as local point of people expertise for teams implementing new people approaches.

#LI-SM1

#LI-Hybrid

Knowledge, Skills & Experience

• Proactive leadership and problem resolution
• Lead employment relations activity in a timely and effective manner, expert in employment law and local regulations
• Sense of urgency and responsibility to resolve, learn and improvement the experience
• Effective data led approach to forecasting and identifying HR issues
• Proactive and curious approach to HR systems and data handling through excel expertise
• Strong commercial background and focus, able to identify risk and solution required
• Experience of providing HR services in a complex global, matrixed environment.
• Experience of HR delivery within a professional services or financial services organisation.
• Labour law knowledge and experience of handling complex employment relations cases across a wide range of geographies and cases.
• Career experience of working in another function other than HR, to ensure a wide range of business capability.
• SHRM Certificate
• Degree in related field

Our Values

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.