Technical Analyst - Infrastructure Engineer

Following a merger with Estera in early 2020, Ocorian are one of the largest providers of fund, corporate and private client services in the market, recognised by our clients and the industry for exceptional client service and value and known for strong and sustained growth.

As a combined business we manage over 17,000 structures for 8000+ clients with a global footprint operating from 18 locations, scale which offers all our people great opportunities to develop their knowledge and skills and to progress their careers.

Job Title: TECHNICAL ANALYST - Infrastructure Engineer

Department: IT

Jurisdiction: VARIOUS

Reporting To: HEAD INFRASTRUCTURE

Purpose of the Job

Reporting to the Head of Infrastructure, the post-holder will be part of the team responsible for the global IT infrastructure, including several data centres and all regional offices. The role will involve a significant portion of the post-holders time, focussing on the delivery of projects for the regions and the group as a whole. The role encompasses management of the provision of IT services covering Servers, Networks, Security, Citrix, Email, SQL Databases, Storage, Virtual Infrastructure, Telephony, and the maintenance thereof. Beyond the project delivery, the post-holder will provide 2nd line support in relation to the above systems.

Main Responsibilities

Reporting to the Head of Infrastructure while working closely with 1st and 2nd line support staff on the service desk to disseminate skills and expedite resolution.

Monitor, diagnose and resolve hardware, software, network, and telephony issues

Plan additions, upgrades, and conversion of network infrastructure, operating systems, and security patches.

Provide Infrastructure architecture support, contributing to the design, deployment, and configuration for Microsoft Products, Azure, and Office 365

Perform Level 3 Help Desk support activities, as needed

Support periodic disaster recovery testing and technical system upgrades as required.

Ensure project delivery complies with policies and procedures.

Carrying out daily operational tasks and updating daily operations log.

Carrying out user support on a variety of Ocorian systems and applications.

This role also involves offering advice and guidance to Ocorian staff across the globe as well as liaising with 3rd parties in the resolution of problems and issues.

Ensuring service desk calls are responded to and assigned appropriately.

Take part in Ocorian on-call rota

Carry out project work which may include travel to other Ocorian offices.

Monitoring of Ocorian systems.

Maintain Ocorian’s backup infrastructure and carry out backup and restores when needed.

Skills and Requirements

The role requires in depth practical knowledge of a wide range of Infrastructure & Back Office products.

Experience administering physical, virtual, and network computing environments ( VMware ESX Server / vSphere / vCentre )

Microsoft Server 2019 (MCSA and or MCSE)

Microsoft Exchange 2016 on premise and Azure O365

Strong grasp of Microsoft Active Directory and Azure AD administration

Scripting knowledge via PowerShell

Strong knowledge in Microsoft Desktop, Server and Office applications.

Active Directory (including Azure Active Directory)

Microsoft cloud based services including InTune.

Citrix Virtual Apps and Desktops

Knowledge of SAN attached storage (HPE, PURE, Dell) and fibre channel SANs

Rubrik/Veeam Backup Solutions

A good understanding of networking protocols and Cisco networking products (CCNA, CCNP)

Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies

Ability to work and communicate within a global, culturally diverse, and fast-paced team environment

Excellent verbal and written communication skill

Additional Competencies

• An ability to build relationships quickly with a wide range of people with the confidence and credibility to work with senior people across the firm

• Analytical problem solver

• Proven communication, time management and organization skills are essential

• Supervisory/ team leading skills

• Excellent interpersonal skills and project management skills • A client orientated and service-driven approach

Working at Ocorian means entering a dynamic and growth-orientated company. We provide you with outstanding opportunities for your professional and personal development. We offer a competitive salary and benefits, commensurate with your qualifications and experience.

All our staff seek to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
   
• We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
   
• We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.