Senior Officer – Onboarding & Winding Up

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Purpose of the job

• Accompany the client with onboarding procedures
• Preparation of the application packs for onboarding and licence application
• Liaison with the authorities with the licence application
• Engage with the BD team/Sales and the client to understand the business and the profile

Main Responsibilities

• Assisting the Manager and OBWU Team ('the Team') for various Client matters;
• Acting as a first-level reviewer by Junior team members; Be able to guide junior team members for any issues in relation to client matter.
• Ensuring active engagement with internal and external stakeholders and ensure an excellent client experience;
• Ability to deliver high quality work independently;
• Assisting in maintaining high quality operating standards, procedures/best practices and quality controls;
• Attending to queries from different regulators and work in accordance with the Compliance and AML/CFT policies to ensure that all Client related tasks are being processed accordingly;
• Utilising technology to drive productivity and ensuring activities are delivered in-line with internal service levels;
• Enabling growth by meeting or exceeding targets and contributing to strategic initiatives. Growing commerciality skills and business acumen to take on greater responsibility; To prepare the Client Engagement Agreement/services agreement for entities being sent for Onboarding
• To assist on queries from compliance/ or clients or other stakeholders;
• Discuss Challenges with Associate Manager/Manager and propose solutions
• To provide any other general administrative assistance that the Manager and team may require.
• To prepare for client creation, billing and verification of invoices. Ensure CERs are reviewed and posted appropriately. Ensure completeness of offboarding trackers.
• To ensure signatures of the Engagement Agreements and circulate same to the relevant stakeholders. Ensure completeness of data in iManage before handing over of files to the teams. Ensure that the Handing over checklist and P to L checklist has been well completed and reviewed/signed off by the Associate Manager/Manager.
• Be able to complete and review the application on the registrar of companies platform and the financial services platform. Acquainted with the different fields required for both applications. Ensure that the applications are reviewed by Associate Manager/Manager before submission.
• Maintaining and growing strong internal relationships and collaborating effectively to deliver quality and timely support. Working independently on larger/more complex activities, flexing your style to achieve great outcomes.
• Coaching and advising team members, supporting them with technical day-to-day queries, deadlines and quality assurance.
• Assisting with people activities such as performance appraisals and performance management. Developing a deeper understanding of how to support others to succeed and progress.
• Ensure seamless and timely onboarding process
• Completion of mandatory training – 100% within the given deadline
• Ensure accurate and complete CC packs.
• Ensure CC applications are discussed and reviewed by Manager/Unit Head

#LI-EM1 

#LI-Hybrid 

Knowledge, Skills & Experience

• An Advanced Diploma or degree in law, management, finance or related field; and ICSA or ACCA or any professional qualification related to the Global or financial sector would be an advantage.
• At least 4 years of work experience in the financial services sector - global business industry.
• Fluent in French and English - Provide a clear exchange of complex information internally and with clients using established communication skills
• Knowledge of financial services legal and regulatory requirements; various structures and licenses (GBL, Funds, Trusts, special activity licenses etc) and platforms used by authorities and institutions in relation to incorporation and licensing of new clients.
• Collaboration - Work collaboratively within and across teams to reduce silos and identify synergies
• Influence Skills - Influence managers, leaders and groups of peers to move forward together and influence decisions through advising others.
• Presentation skills – present ideas in business and user-friendly language
• Problem solving - Identify and resolve problems through the application of previously gained knowledge and experience without defined procedures to follow.
• Analytical skills – analyse issues using feedback and data analytics to make connections and draw insights.
• Project management – lead and manage the lifecycle of a project
• Customer Service - Be a role model for customer service. Act as the escalation point for more complex client queries
• Relationship management - build relationships to change the way work is done
• Attention to detail – be accurate and precise to deliver high quality work. Review work of others to ensure standards are met
• Service delivery - Deliver service for an area with little oversight to compliance and required standard. Identify opportunities for service improvement
• Organisation – Manage the workload for an area of activity to deadline and performance levels. Determine short-term priorities and manage conflicts of priorities
• People management - motivate and develop a small team or work group. Set goals and manage performance to expectations.
• Inspirational Leadership - build leadership reputation internally and externally. Call out behaviour that doesn't meet our values. Coach to help others grow
• Process management – adhere to process requirements and look for opportunities to improved process efficiency
• Digital Literacy - Microsoft Office skills
• Good understanding of Special activity licences

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

What’s In It For You

• Competitive salary
• This role is Mauritius based but we are hybrid with 2 days in office after probation
• Flexible working hours
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses