Head of Operations
Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Job Description
Purpose of the Job
The Business Operations Manager will be responsible for overseeing the executions of the day to day activities of the middle office which includes on-boarding new clients and businesses and making recommendations for the continuous improvement and management of related projects.
The Business Operations Manager will work closely with the Regional Operations Manager and the Client Delivery Director to ensure that the operations team both locally and overseas are working effectively in order to ensure excellence of client service and commercial business efficiency.
Main Responsibilities
- Ensure the seamless and effective deployment and adoption of the global service delivery and transformation vision, to ensure Group’s strategic aims. Pro-actively contribute to the evolution and continuous improvement with effective day to day management of service delivery processes (these will be detailed in the annual KPI), operating to global process standards, promoting full adoption of core enterprise technology solutions as well as within pre-defined budgets.
- Under the responsibility and supervision of the Regional Operations Manager, enhance and maintain outstanding engagement and relations with local and global business stakeholders in pursuit of business growth and client focused service delivery based on best practice sharing and synergy creation.
- Assist with the development and maintenance of a workforce capacity model to ensure the effective and efficient deployment of resources.
- Responsible for forward planning of deliverables, to ensure that activities are effectively planned, executed, and monitored and if need be, remediated.
- Promote the awareness of good, sustainable corporate governance, always ensuring proactive adherence to regulatory, statutory, and group risk standards. Ensure the effective deployment of the group’s control framework.
- Drive the implementation and maintenance of third-party outsourcing arrangements (including intragroup) to ensure compliance to regulatory and group standards and within pre-approved budgets only.
- Ensure the effective deployment and monitoring (and if need be, remediating) of Policies and Standard Operating Procedures.
- As appropriate, serve on any internal management committees with delegated responsibility for upholding those standards in accordance with their terms of reference. Embed a culture of client focus, One Ocorian, innovation, compliance, and continuous improvement underpinned by the highest levels of operational discipline.
- Maintain the local jurisdictional Business Continuity Plan.
- Maintain the Client Feedback Process, if and when applicable, including management of the jurisdictional process, lessons learnt, governance and reporting, to Group standards.
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Qualifications Required
- Minimum of eight years’ experience as an Operations Manager/Leader in the corporate service, financial, or other relevant industry sector. An advanced level of operational, technical and industry knowledge.
- Proven managerial and leadership skills. Excellent people management skills to include highest level of integrity, employee engagement acumen.
- Excellent written and oral communication skills. Professional and articulate manner with the proven ability to engage with clients, and other stakeholders.
- Proven ability to work at a senior management level with strong influencing and persuasion skills.
- Highly analytical, with experience in business process management, including process re-engineering, and process measurement techniques.
- Experience in managing within regulatory, statutory and risk management frameworks.
- Skilled in driving operational discipline in a service delivery environment.
- Ability to work under pressure and with a track record of managing and prioritising team workloads and demands. Proven time management and organisation skills are essential.
- Self-motivation and proactive skills to build and maintain strong working relationships. Excellent organisational awareness.
- Track record of operating within a matrixed organisation.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.