Employee Experience Specialist

Following a merger with Estera in early 2020, Ocorian are one of the largest providers of fund, corporate and private client services in the market, recognised by our clients and the industry for exceptional client service and value and known for strong and sustained growth.

As a combined business we manage over 17,000 structures for 8000+ clients with a global footprint operating from 18 locations, scale which offers all our people great opportunities to develop their knowledge and skills and to progress their careers.

The Employee Experience Specialist is core to supporting the delivery of Ocorian’s  learning and development strategy.  They will support the Head of Human Resources and wider team in implementing the strategy including; identifying staff learning and development needs, supporting in the design, delivery and evaluation of blended learning solutions to be delivered across a range of categories (induction, projects and business as usual) and supporting with the administration of training activities.

This is a unique opportunity to join an expanding organisation and to help shape the future of business systems and applications learning at Ocorian.

Main Responsibilities

• Contribute in the design and development of innovative, and easy to understand training materials and blended training solutions that are aligned to the business requirements. This includes providing support to the integration project team and other adhoc projects as identified by the business.
• Evaluate and revise learning and development programmes as necessary, in order to adapt to changes occurring in the work environment.
• Assist the Head of HR to design and carry out a training needs analysis to determine business needs, current competencies/skills gaps and to ascertain the most suitable training intervention(s).  Assist with defining the skill sets needed to perform different roles and then to design 'fit for purpose' blended training solutions.
• Work with and build strong relationships with internal key stakeholders and employees, and team operational experts to ensure all training solutions meet the required standards and business needs.
• Develop peer networks and other methods to help you to keep pace with industry changes and training challenges, opportunities and trends; ensure you are ahead of the game to provide an innovative approach to your training interventions. 
• Work with Learning & Development team to deploy different kinds of learning methods for the organization, such as coaching, online training, and so on. Organize e-learning courses٫, workshops, and other training. Utilize Grow capacity to provide training and development opportunities to the employees.
• Assist in the evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Any other such duties that may be reasonably required for your role.

Knowledge, Skills and Experience

• Bachelor’s Degree or equivalent experience.
• Ideally, a minimum of 3 years' experience in training design/implementation and delivery of blended training solutions preferably in a professional/financial services environment and for a variety of individual learning needs.
• Excellent communication and motivational skills; both written and verbal.
• Excellent presentation skills, self-confidence and ability to deal with complexity.
• A team player with the ability to work on your own initiative.
• Adaptation and flexibility to act in a changing and complex environment, with a multitasking mindset.
• Strong detail orientation, follow up and organizational skills.
• Credibility and recognition of ethical behaviour.
• Energy and enthusiasm to support the future growth and success of the Group with a desire to embrace and drive change in an evolving environment.

Knowledge, Skills and Experience

• Bachelor’s Degree or equivalent experience.
• Ideally, a minimum of 3 years' experience in training design/implementation and delivery of blended training solutions preferably in a professional/financial services environment and for a variety of individual learning needs.
• Excellent communication and motivational skills; both written and verbal.
• Excellent presentation skills, self-confidence and ability to deal with complexity.
• A team player with the ability to work on your own initiative.
• Adaptation and flexibility to act in a changing and complex environment, with a multitasking mindset.
• Strong detail orientation, follow up and organizational skills.
• Credibility and recognition of ethical behaviour.
• Energy and enthusiasm to support the future growth and success of the Group with a desire to embrace and drive change in an evolving environment.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
• We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.