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Technical Specialist, NavOne - ICT

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Technical Specialist, NavOne - ICT

Ocorian:
We are an independent fund, corporate and private client service provider, recognised for our commercial expertise and dynamic culture that supports investment success for our clients.

Purpose of the job:
Undertake the senior technical specialist role in Ocorian's Mauritius office for NavOne.

Main Responsibilities:

  • To understand the technical infrastructure and operational environment upon which the applications sits.
  • To manage the application (virtual) environment and configuration.
  • To provide level 2 technical support to the Mauritius business and to the wider Ocorian population on their respective platforms.
  • To manage the interfaces and data flows to and from NavOne.
  • To work with the NavOne technical lead to deliver consistency of approach.

To qualify for the role: 

  • Ideally educated to degree standard but experience in an equivalent role is acceptable.
  • Experience of the application NavOne and level 2 type support.
  • Understanding of the business and use by the business of the application.
  • Working within teams to deliver projects.
  • Experience of engaging with 3rd parties for escalated support.
  • Experience of working in a regulated environment.
  • Demonstrable technical skills.
  • Good organisational skills and the ability to work methodically and accurately.
  • A solution driven approach to problem resolution. 
  • Ability to work under own initiative and to take decisions within corporate policies, escalating where necessary.

Competencies:

  • Excellent interpersonal communications skills at all levels in an organisation. 
  • Able to foster teamwork with technical team, business and 3rd parties. 
  • Ability to work well under pressure and to tight deadlines.
  • A good team player.
  • Desire and drive to impart knowledge and skills to others.
  • Flexibility, energy and enthusiasm.