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eFront Senior Technician

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eFront Senior Technician

PURPOSE OF THE JOB:
To provide support for eFront implementation and use in Jersey, London, Europe and other jurisdictions.


MAIN RESPONSIBILITIES:

  • Working with the Funds Technology Manager to assist with the roll out of eFront across jurisdictions.
  • Work with other Project Manager, project team members and (multiple) suppliers to deliver programme change and manage testing required to complete the roll out.
  • Work with business users to build reports for client circulation.
  • Build interfaces with other Ocorian Applications.
  • Provide ongoing eFront/system support.
  • Actively participate in the new business take-on process (including data migration solutions where required) to implement a technology solution commensurate with the requirements of the client mandate promoting automation where possible.
  • Supporting business process re-engineering initiatives to deliver world class solutions.
  • Managing and updating user guidance documentation as required.
  • This role may require travel to other Ocorian offices to support business strategies and deployment.


QUALIFICATIONS:

  • Educated to degree standard.
  • BCS or equivalent qualification is desirable.


KNOWLEDGE/SKILLS/EXPERIENCE:

  • Knowledge of and experience in the support of eFront
  • Experience of supporting the configuration, implementation and support of packaged solutions.
  • Experience in writing reports from business specifications.
  • Good general knowledge of Trust and Funds business and related Treasury functions.
  • Experience of support tools and functionality used to support eFront and similar modern Funds platforms is desirable but not essential.
  • Strong IT skills.
  • Knowledge of SQL and JavaScript or similar programming languages.
  • Experience of liaising with and developing strong working relationships with third party suppliers.

COMPETENCIES:

  • Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels. A good communicator, a good listener.
  • A clear and pragmatic understanding of the standard project development life cycle.
  • Ability to work with minimal input for the business but deliver clear concise requirements.
  • Ability to work well under pressure and tight deadlines.
  • A solution driven attitude to problems.
  • Practical, analytical and ordered approach to problem resolution.
  • Good organisational skills and the ability to work methodically and accurately.
  • Ability to pass on key IT skills to others.
  • A team player.
  • Ability to make decisions within corporate guidelines but also recognise where matters need to be escalated.
  • Desire and skills to impart knowledge to juniors in the team.

THE POST HOLDER WILL BE EXPECTED TO:

  • Embrace Ocorian's core values of:

Opportunity
Client Focused
Ownership
Reliable
Intellect
Accomplished
Nimble